Ignorance and Air Power The Failure of U. S. Leadership...

Ignorance and Air Power: The Failure of U. S. Leadership to Properly Utilize Air Power in Vietnam Major Ted Tolman’s F-105 Thud fighter/bomber streaked through the air at just under the speed of sound. His aircraft performed modestly at best, struggling to maintain its speed and altitude under the heavy load of ordinance and fuel it carried under its wings (Patrick). Tolman, and his wingman Major Lonnie Ferguson, were en route to a rail line that served to distribute supplies from Cam Pha Harbor to enemy troops throughout North Vietnam. The harbor itself was protected from attack by orders coming directly from Secretary of Defense Robert McNamara, meaning the only way to neutralize supplies coming through the harbor was to†¦show more content†¦Named Operation Rolling Thunder, it had three main goals. First, it was intended to reduce the flow of men and material from North Vietnam to the insurgents in the South; second, to send a message to the North Vietnamese, showing them that their support of the Viet Cong would be very costly; and third, to raise the morale of South Vietnamese troops (Dorschel 3). Rolling Thunder was based on the theory of strategic interdiction, which simply stated uses air power to reduce the enemy’s logistical abilities to a level below what is necessary to sustain combat operations (Dorschel 4). The most effective way to do this is to use overwhelming force to attack those targets most vital to the operation of the enemy’s military forces, including production and distribution facilities, military bases, and defense systems (Dorschel 4). When President Johnson decided that the US would take action against North Vietnam, US Air Force planners quickly put together a plan that called for the bombing of 94 targets over two weeks. The majority of the North’s industry would be destroyed in the campaign, and the distribution and transportation systems used by the North would be left in shambles (Rendall 129). Regrettably, the Air Force did not have the last word in this matter, and the plans were changed by Robert S. McNamara (Boyne 150). Johnson and McNamara vetoed the Air Force plan, choosing instead to use a concept of â€Å"flexible response† (BoyneShow MoreRelatedStrategic Marketing Management337596 Words   |  1351 Pagespreparing for the Marketing Planning paper in the CIM’s Diploma examinations âž ¡ Marketing practitioners who will benefit from a comprehensive review of current thinking in the field of strategic marketing planning, implementation and control. Richard M S Wilson Colin Gilligan Overview of the book’s structure 1 Introduction Stage One Where are we now? 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My Magic Fitbit And The Power Of Tracking - 777 Words

My Magic Fitbit and the Power of Tracking By Sherry Essig | Submitted On August 11, 2015 Recommend Article Article Comments Print Article Share this article on Facebook Share this article on Twitter Share this article on Google+ Share this article on Linkedin Share this article on StumbleUpon Share this article on Delicious Share this article on Digg Share this article on Reddit Share this article on Pinterest Expert Author Sherry Essig A few months ago I spent nine glorious days vacationing in Barcelona. I fell in love with Barcelona - and I discovered that my Fitbit has magic powers. Thank goodness, because I basically ate my way through the city! Fortunately, I walked as much as I ate. And thanks to my Fitbit, I know exactly how much I walked each day, both in steps and in miles. By the end of the trip, I d walked 64.5 miles! And yes, I m marveling that I covered that much distance. It also explained the mystery of why I could still button my pants each day. Had I been Fitbit-less, I d still have done plenty of walking... but probably not as much. And that s why my Fitbit is the reason I didn t spend the end of my trip trekking around in yoga pants! My step count was always top-of-mind. Maximizing my steps became a game. I looked for simple ways to keep moving (like walking around while waiting to be seated for my next meal), and competed with myself to beat the prior day s count by a few steps. Two months back into my normal life, tracking my steps

El Guerra De Los Cien Aos Essay Example For Students

El Guerra De Los Cien Aos Essay El Guerra de los Cien A?os1. El guerra de los cien a?os empez? con un argumento dinastico que origino cuando el conquesto de Inglaterra por William de Normandia cre? un estado que quedo en dos lados del canal Inglaterra. 2. Muchos lideres y reyes participaron en este larga guerra. Unosimportantes personas fueron Eduardo III rey de Inglaterra, Eduardo el Negro Principe de Frances, Juan II de Frances, Joan de Arca, Henry V de Frances. Todos estos reyes y guerrerosjugaron un importante trabajo en este guerra. Los dos paisestenian reyes, so esto era su forma de gobernacion. 3. La sociedad Frances no le gustaba mucho los reyes de Francesas. El ejercito Frances estaba hechado mucho de caballeria y tropas. No dicen cuantos murieron en este guerra, pero sabemos quemillones de personas y soldados murieron en este guerra. Obviamente, sabemos que los Ingles y Frances batallaron,pero tambien emplearon y pagaron a mercenaries para batallaren cualquier lado. 4. En el caso de los Franc?s, el guerra inflicto mucho mis?ria a ellos. Sus tierras de labrantio fueron destruidos y la populacion fue diezmadopor el guerra, hambre, el Muerto Negro, y las guerras civiles. Los Ingles sufrieron igualmente, cesado ser un potencia continental y busco la extension de un potencia naval. 5. Como siempre, los dos lados continuaron cambiando sus reyes y lideres. Para ser un rey o reina tenias que ser un miembro del familia real, nofueron electados como un presidente. 6. 1. El lider Joan of Arc participo en esta guerra, batallo por los Frances y gano muchos batallas. Los Ingles lo cojieron yluego lo ejecutaron. Fue un gran heroe en Frances. 2. Muchos tacticas de guerra que fueron inventadas en este guerra se usan hoy dia por muchos ejercitos. 3. Por los ruinas de la guerra un nuevo Frances emergio.

The Story of My Mother Essay Example For Students

The Story of My Mother Essay My mother was born in 1963; the age of reform and revolution. She was young in a decade when Americans were moving away from their conservative ways and transforming to the nation’s democratic ideals. Young people wanted change, which led to protests for equality and demanding an end to the Vietnam War. The civil rights movement led to inspire other groups for equal rights. Feminists demanded an end to sexual discrimination and equal job opportunities. In the beginning of the 60’s it was impossible to find women in any sort of power, and this empowered my mother more than ever. After a long and interesting interview I am now proud to share the memories my mother has. As a young girl, at the age of ten, Kristy was greatly into gymnastics. She was one of the best gymnasts at her gym. Although she became a great athlete there were also a few downfalls. Being such an intense athlete led to stunts in her growth and put her behind on puberty. Not only did she not develop breasts and a menstrual cycle at the same age as her friends but her last name was also Little. The other girls at her school would tease her calling her breasts little; her known nickname around school was â€Å"Little Kristy†. She felt embarrassed and was ashamed that she did not experience menstrual cramps the way all of her friends did. She explained that having a period was something to be proud of, â€Å"you become a women†. As a teenage birth control had first hit the market. During this time women were being more open about their sexuality instead of hiding it away like before, â€Å"I lost my virginity at the age of 14†. Not only was my mother sexually liberated but she also took advantage of Planned Parenthood. Along with the help of Planned Parenthood keeping her safe, she also used rock-and-roll at platform to self-discovery. We will write a custom essay on The Story of My Mother specifically for you for only $16.38 $13.9/page Order now She felt as though she could live through the music and be herself. She claims that music was very important during this era and that it help spread good vibes, and love. This was in extreme contrast to the Victorian-era. One of the largest and most innovative technologies of the menstrual cycle was the invention of the tampon. The tampon allowed women to be more free and flexible when they were on their period. From the Body Project a few women told stories on their first kiss or sexual experience. Yet, there experiences greatly differed due to the cultural change. Women were no longer hiding their sexual feelings. From the body project it seemed that not many girls performed in any sort of sexual activities, and now with birth control on the market it gave women more freedom to express their sexuality. The 60’s were probably the most important times for women rights. Young women all over the country were joining together to be recognized as more than what they were being viewed before. There would often be protests and marches in order to obtain these goals. The women were not going to give up on their common goal: to be truly equal with men. My mother was one of these women to try to create truly equal rights for women. She wanted change not only for herself but also for her fellow friends and family who were women. She knew she had what it took to strive to the top and make her own name for herself. Summer of 1975 Kristy, my mother, was looking to obtain a summer job. Kristy did not live in the easiest of times; her mother was a single mother trying to support a family of four. She began working at a local bank. The bank did not have any other women working. .uf1f40f3c60b31d41e5c50c1ccdb9ae08 , .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .postImageUrl , .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .centered-text-area { min-height: 80px; position: relative; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 , .uf1f40f3c60b31d41e5c50c1ccdb9ae08:hover , .uf1f40f3c60b31d41e5c50c1ccdb9ae08:visited , .uf1f40f3c60b31d41e5c50c1ccdb9ae08:active { border:0!important; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .clearfix:after { content: ""; display: table; clear: both; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08:active , .uf1f40f3c60b31d41e5c50c1ccdb9ae08:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .centered-text-area { width: 100%; position: relative ; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08:hover .ctaButton { background-color: #34495E!important; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08 .uf1f40f3c60b31d41e5c50c1ccdb9ae08-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uf1f40f3c60b31d41e5c50c1ccdb9ae08:after { content: ""; display: block; clear: both; } READ: A Dolls House Full of Tidy Endings EssayAlthough my mother felt very proud and empowered to be the only women working at her job the men did not feel the same way. They would often gawk at her and make little remarks. She did not let this stop her though. She knew this was her time to shine no matter what anyone had to say. She wanted to pave the way into a new era where women could be equal to men and even have better jobs than men. Not only were these protests amazing and empowering for women but they also helped to create equality for other groups other than women. Kristy worked her way through the bank. Interestingly enough, the bank that she had worked at had one of the first ATMs. She was privileged to be the first ever women in her bank to become a manger and introduce the ATM. My mother’s job became training other men employees. This was an important movement because for once a woman was in a higher power of the bank than some of the men. This is indeed a very great move toward women equality. It is interesting to read stories about women who did not have any job, only taking care of kids. Before these times women were always put below men. My mother definitely paved the way and greatly inspires me in my everyday life. Not only did my mother empower herself through getting a job and moving through the ranking she was also an amazing gymnast. It had always been my mothers dream to become something more in life. During these times women were rarely seen as athletes and not really represented in the Olympics. Growing into a beautiful and powerful young woman my mothers life was dedicated to gymnastics and self-expression. She would travel around going to the best gym around her. Her eyes were on the prize she wanted to be on the Olympic team. She trained and trained day and day. No matter what doubts other people had I her she never gave up on herself. She was her own person and she wanted to shine. My mother enjoyed watching TV and often day dreamt about becoming an Olympian, â€Å"I always looked up to Olga Korbut, she was my favorite gymnast and I wanted to be just like her†. She soon found her way to the junior Olympics. Her dream was starting to come true. She could definitely see the change in which women were being treated and their equality with men. I cannot be more proud of my mother and where she has come from. Her era was definitely liberating and I love to hear her stories. It is important to understand and appreciate where woman come from. As a young girl Kristy always dreamed of a world where her daughter would be able to receive equal rights and appreciation. Today in my daily life I strive to be what my mother was and always reach for my goals. Without women in history who defied the rules of culture us women would not be where we are today.

The role of the Inspector in

The role of the Inspector in- An Inspector Calls Essay Discuss the role of the Inspector in the play. How does Priestley use him? Comment on the way the Inspector varies his treatment of the characters. An Inspector Calls is a play with many social and political messages. J. B. Priestley believed a great deal in socialism and he used several of his plays to try and influence people to be Socialist as well. It was written in a time when Britain was ruled by a Labour government and socialist policies were seen as the way forward. It was a popular way of thinking at that time so Priestleyquot;s aim for the play was probably to teach the unconvinced. We will write a custom essay on The role of the Inspector in- An Inspector Calls specifically for you for only $16.38 $13.9/page Order now The Inspector in J. B. Priestleyquot;s quot;An Inspector Callsquot; is one of the most thought-provoking and mysterious characters that modern day literature has yet produced. It is this mysterious element that contributes greatly to making him a very interesting character and one that may be perceived in many ways. The audience does not find a great deal out about the Inspector and nothing is explicitly told to us; we are given hints and clues from the way he acts and what he says and are forced to piece these together to form our own ideas about his identity and his intentions. In this way, Priestley has asked his audience to act as a judge and to reach personal conclusions about him. The role of the Inspector is one of many levels. In terms of how he is used in the basic structure of the play, he is there to move the play along in that he encourages the characters to tell their stories. If there was not the revelation that he was not a real Police Inspector, he would only be considered as a narrator and not play a big part in the play. Because it transpired that he was an impostor of sorts, further questions are asked by the audience and different insights have become likely and it is clear that the Inspector is in the play for many reasons. The play is set in the house of the Birling family. As soon as the curtains open, it is clear that the family is wealthy because there is high quality furniture and decoration in the house in which the play is set. The family use their house as a status symbol and have decorated it in a way so as to reflect their wealth. We learn this from the quot;few imposing but tasteless picturesquot; which will probably have been chosen because they were expensive, not because they were liked. These pictures also tell us that the Birlings are proud of their wealth and think themselves to be very important but lack the good taste which is present in those who are socially superior to them. The house is described as being quot;substantial and comfortable and old-fashioned, but not cosy and homelike. quot; This setting suggests that the family are uncomfortable with each other and therefore suggests problems. They speak to each other in a fairly relaxed manner, despite the attempts from Mrs. Birling to enforce a more formal atmosphere by correcting her family whenever they make minor errors in table manners. The champagne shows that family are joined to celebrate. Gerald is a guest at the house and so the family are all well-behaved and pleasant to one another but there are several hints that this is for show and there are problems which are being ignored. Mrs. Birling treats Eric and Sheila as if they are two small children even though Sheila is engaged to Gerald and so is a young woman. This is shown when Sheila refers to Eric as quot;squiffyquot; and Mrs. Birling scolds her by saying quot;What and expression, Sheila! Really the things you girls pick up these days! quot; This also shows the difference between the generations; Sheila is younger and so does not act in the same way that her mother thinks women should act. It also suggests that she is reluctant to let her children grow up because once they reach a certain age they would move away and she would live with just her husband, a prospect that she seems unlikely to look forward to. Although the audience is unaware of any problems she and Birling may have, we are given a hint later when she tells Sheila that quot;When youquot;re married youquot;ll realise that men with important work to do sometimes have to spend nearly all their time and energy on their business. Youquot;ll have to get used to that, just as I had. quot; This suggests that their relationship is not very close. Later, Eric says that he sees some of Birlingquot;s quot;respectable friendsquot; with quot;fat old tarts round the townquot;. Birlingquot;s reaction to this is angry and he clearly does not want any further mention of that topic. From this reaction, it is possible to conclude that Birling might also go to prostitutes, as that sort of behaviour was fairly common amongst upper middle-class men at that time. There is a suggestion that Gerald had an affair because Sheila says to him quot;all last summer. you never came near mequot;. There is also a hint at Ericquot;s drinking problem, because even at dinner Sheila notices that he is quot;squiffy. quot; He later acts uneasily when Gerald and his father are joking with him about the possibility of him having quot;been up to somethingquot; and he says that he does not quot;think itquot;s very funny. quot; The audience knows that the joke was harmless and might wonder what Eric has to worry about. As soon as the Inspector enters the stage, the lighting becomes brighter and any shadows would be eliminated. This effect is to show that they can no longer hide and that the Inspector will bring everything to light. This indeed does happen and all of the problems that have been hinted at previously are brought out, plus some others. The war would have been an even sadder issue in 1947 when the play was first shown than it is now, and one which would have made people feel uneasy and would have provoked a lot of emotions and a lot of bad memories. This means that when Birling spoke about it in his speech, the audience would suspect that the play was about to become darker because such a distressing topic would not be mentioned if something bad was not going to happen. This is an example of dramatic irony because the play was written in 1947 so the audience knew that there were two world wars about to happen, but the characters did not. The Inspector seems to already know of the incidents that the family tell him. When Eric and Sheila find out what their parents and Gerald contributed to the demise of Eva, they are shocked: quot;Well I think itquot;s a damn shame. quot; The Inspector reacts quite contrarily to this and stays perfectly calm and shows no surprise at what is being said which suggests that he is waiting for their confessions. Sheila notices this and says quot;We hardly ever told him anything he didnquot;t know. quot; The characters cannot hide the truth from the Inspector because he appears to know it already. In this way, he is similar to a conscience. An Inspector investing a crime would want to find out all he could and look for evidence and so forth, but the Birlings have not committed a crime punishable by law. Therefore, the only way for the Inspector to avenge Eva Smith was to make the people in question feel guilty. The Birling parents will not accept any blame and just try to justify what they have done by saying quot;The girl had been causing trouble in the works,quot; and quot;it wasnquot;t I who had turned her out of her employment which probably began it all. quot; Eric and Sheila, however, show a lot of remorse and are quick to take responsibility for their actions; Sheila admits that she had no excuse for doing what she did, she was just quot;in a bad temper. quot; This to show that there is hope for the future and that ideas are changing; the younger generation are more supportive of Socialism and the idea of helping others and not just thinking of oneself. Priestley uses the play as an example of what can happen if we are ignorant to the feelings of others as this was an issue that he cared a lot about and one that recurred in several of his other plays. Just before the Inspector leaves he turns the blame onto the whole of society by mentioning that the problem did not lie with just Eva Smith and one particular family, but it was the quot;millions and millions and millions of Eva Smiths and John Smiths still left with us intertwined with our lives. quot; This was said near to the end so that it would not be an idea forgotten, but one that might play on the minds of the audience long after they left the theatre. Priestley intended to make his audience think about how they may be hurting people and to make them feel guilty for what they may have done in the past and the Inspector is a useful medium for Priestleyquot;s beliefs to be spoken through. The Inspector is described as speaking quot;carefully, weightilyquot;. On stage, this would give the Inspector an air of power and importance. He acts in a fairly dominant way and he often has times when he gives Arthur Birling no respect at all, such as when he says quot;Donquot;t stammer and yammer at me again, man. quot; Because the Inspector treats Arthur in this way even though he knows he is quot;still on the Benchquot; it implies that he treats people the same no matter what their position is. Birling often seems intimidated by the Inspector and often accepts the disrespect he is given even though it would annoy him because he is very used to being given respect as he was quot;an alderman for years and a Lord Mayor two years ago. quot; Becau se Birling does not know what to do when he is treated in this way, it suggests that he is a weak person. .ue170b34113f6204a8fe1775ca3196e82 , .ue170b34113f6204a8fe1775ca3196e82 .postImageUrl , .ue170b34113f6204a8fe1775ca3196e82 .centered-text-area { min-height: 80px; position: relative; } .ue170b34113f6204a8fe1775ca3196e82 , .ue170b34113f6204a8fe1775ca3196e82:hover , .ue170b34113f6204a8fe1775ca3196e82:visited , .ue170b34113f6204a8fe1775ca3196e82:active { border:0!important; } .ue170b34113f6204a8fe1775ca3196e82 .clearfix:after { content: ""; display: table; clear: both; } .ue170b34113f6204a8fe1775ca3196e82 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ue170b34113f6204a8fe1775ca3196e82:active , .ue170b34113f6204a8fe1775ca3196e82:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ue170b34113f6204a8fe1775ca3196e82 .centered-text-area { width: 100%; position: relative ; } .ue170b34113f6204a8fe1775ca3196e82 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ue170b34113f6204a8fe1775ca3196e82 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ue170b34113f6204a8fe1775ca3196e82 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ue170b34113f6204a8fe1775ca3196e82:hover .ctaButton { background-color: #34495E!important; } .ue170b34113f6204a8fe1775ca3196e82 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ue170b34113f6204a8fe1775ca3196e82 .ue170b34113f6204a8fe1775ca3196e82-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ue170b34113f6204a8fe1775ca3196e82:after { content: ""; display: block; clear: both; } READ: Comparision of dicvised peice and another sun EssayIt is ironic that a character who believes very strongly that one should only be responsible for oneself is also a character who does not seem to be able to fend for himself. The Inspector questions Birling about why he fired the girl for asking for more money. This shows further lack of respect from the Inspector and also shows that he cares about individuals. Birling was quot;surprisedquot; at being questioned, so it seems that what he says is usually accepted as correct. His surprise could also be because of exactly what the Inspector was questioning. Birling says that it is his quot;duty to keep labour costs downquot; which indicates that he does not think of each worker as a person and cares a great deal about money. The fact that he did not recognise the name Eva Smith even though she was someone he dealt with directly and a worker who stood out, further shows that he does not think of his employees as people. To him they are nameless and have no individuality. This would make a lot of the audience angry as this is a very Capitalist view. Some of the audience might also feel an affinity with Eva in that they may have also been treated in a similar manner. The Inspector pretends to share Birlingquot;s attitudes to class by saying quot;like a lot of these young women who get into various kinds of trouble. quot; This encourages Birling to talk to him because he sees him as somebody who will not oppose him. This implies that the Inspector knows how Birling thinks even though he has apparently only known him for a short while. The Inspector recognises early on that Sheila is more morally sound than her father as she points out that quot;these girls arenquot;t cheap labour theyquot;re people. quot; When she says quot;So Iquot;m really responsible? quot; she shows that she can admit when she is wrong. The Inspector probably thinks more highly of her than Arthur because of this, but he still speaks quot;sternlyquot; to her as he does to the other characters. This proves that he does not forgive easily. Once the line of questioning turns to Gerald, the Inspector is more friendly to Sheila. He understands that she would want to hear about Geraldquot;s affair with Eva Smith and ensures that she stays by arguing that if she left then and heard no more she would quot;feel shequot;s entirely to blame. quot; At first, when the Inspector refuses to show Gerald the photograph of the girl, Gerald is quot;showing annoyance. quot; He tries to be authoritative towards the Inspector, possibly to impress his future wife and in-laws. The Inspector will not be ordered to do anything. For example, when Gerald tells the Inspector that hequot;s quot;Getting a bit heavy-handed,quot; the Inspector calmly dismisses his comment by saying quot;Possibly. But if youquot;re easy with me, Iquot;m easy with you. quot; When Gerald tells his story, he is questioned mainly by Sheila who is angry with Gerald for betraying her. The Inspector treats Gerald with neither fondness nor contempt. He observes that quot;he at least had some affection for her and made her happy for a time. quot; Mrs. Birling is not present for the majority of the questioning, so she is unfamiliar to the Inspectorquot;s abruptness. She describes him as quot;a trifle impertinentquot;. She, like Arthur Birling, seems to be used to receiving nothing but respect. This is because she is of a high-middle class. The Inspector treats the characters with the same disregard as they gave Eva Smith. Mrs. Birling becomes increasingly annoyed at how the Inspector treats her. This is shown when the Inspector says, quot;Youquot;re not telling me the truthquot;, and she replies quot;I beg your pardon! quot; She seems horrified by the way she reacts that somebody could speak in that way to a lady of her class. Like her husband, Mrs. Birling refuses to accept any responsibility for the death of Eva Smith. Protective of her family, she does not criticise any of them either, but turns all of the blame onto the unidentified man: the father of Evaquot;s child. She very happily says that the man should be quot;dealt with very severelyquot; and made to quot;confess in public his responsibility,quot; oblivious to what most of the audience would have realised; that Eric was the father. This is another example of irony. She believes that the man must be someone who is working-class and has not been brought up properly because he was a drunk and guilty of theft. Eric seems to see the Inspector as the strong father figure that is missing from his life. He said that Birling was quot;not the kind of father a chap could go to when hequot;s in troublequot; so he is obviously not close to him. When his father talks about his quot;public school and Varsity lifequot;, Eric seems embarrassed and says to Birling quot;Well, we donquot;t need to tell the Inspector anything about that, do we? quot; Eric is just as quick as Sheila to give the Socialist alternatives to what Birling was saying about the workers, and tells him that he would quot;have let her stay. quot; Eric is slow in telling his story and he only answers the questions that he is asked and he only gives away a little information at a time. This shows that he is reluctant for the others to know about his problems. The Inspector is fairly gentle when he questions Eric because he is clearly very upset and guilt-ridden. The Inspector notices this even though Birling does not and when he asks for a drink, he allows him one with the explanation that quot;He needs a drink now just to see him through. quot; The Birling parents represent the older people who follow the dated Edwardian ideas. Arthur Birling is a rich businessman who thinks very highly of himself, even though he is often wrong. Arthurquot;s family respect him and listen intently to his ideas that quot;there isnquot;t a chance of warquot; and the Titanic is quot;unsinkable. quot; As the play was written in 1947 and set in 1912, this is an example of dramatic irony and the audience would know that Arthur was very wrong in his opinions and might even think him to be stupid. When he says quot;the way some of these cranks talk and write now, youquot;d think everybody has to look after everybody elsequot;, he explicitly says that he is strongly Capitalist and is narrow minded. Priestley wanted the audience to have a low opinion of Birling because he was discouraging his Capitalist politics and trying to show people like Birling to be at fault. Each of the Birlings and Gerald have done things to Eva that were wrong. However, Sheila and Eric are very regretful and seem to have learnt from their mistakes and immediately become more likeable and seem less at fault. The Inspector implies that the Birling parents and Gerald Croft are the ones more at fault because their Edwardian ideas about class and Capitalism do not change. Priestley and the Inspector think that quot;Public men have responsibilities as well as privilegesquot; which suggests that Priestley thinks that those who forget their responsibilities also cause social problems. Mrs. Birling makes more references to class than Birling. It is possible that Arthur is slightly embarrassed by the fact that his wife is his quot;social superior. quot; This is apparent near the beginning of the play when Birling compliments his own meal and Mrs. Birling tells him that he is quot;not supposed to say such things. quot; The Inspector says in his final speech quot;We are responsible for each other. if men will not learn that lesson, then they will be taught in fire and blood and anguish. quot; This is an implication that he is criticising those who do not learn, not those who have acted that way in the past. Therefore, Priestley and the Inspector think that the people at fault are those that employ and hold on to thoughts that one should think only of oneself. After the Inspector leaves, the characters begin to speculate whether or not he was a real Police Inspector. Each of them believe his manner to have been inappropriate. Birling points out fairly early on in the play that he is quot;officiousquot;, but the audience are unlikely to actually strongly question his identity simply because they are not given time to because the action is constant throughout the play, with many twists and revelations. Although the audience and the characters realise towards the end of the play that he definitely was not a real Police Inspector, Priestley does not explain who or what he was. .u158742f00ebc65e7ddde2cd49ba0dd65 , .u158742f00ebc65e7ddde2cd49ba0dd65 .postImageUrl , .u158742f00ebc65e7ddde2cd49ba0dd65 .centered-text-area { min-height: 80px; position: relative; } .u158742f00ebc65e7ddde2cd49ba0dd65 , .u158742f00ebc65e7ddde2cd49ba0dd65:hover , .u158742f00ebc65e7ddde2cd49ba0dd65:visited , .u158742f00ebc65e7ddde2cd49ba0dd65:active { border:0!important; } .u158742f00ebc65e7ddde2cd49ba0dd65 .clearfix:after { content: ""; display: table; clear: both; } .u158742f00ebc65e7ddde2cd49ba0dd65 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u158742f00ebc65e7ddde2cd49ba0dd65:active , .u158742f00ebc65e7ddde2cd49ba0dd65:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u158742f00ebc65e7ddde2cd49ba0dd65 .centered-text-area { width: 100%; position: relative ; } .u158742f00ebc65e7ddde2cd49ba0dd65 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u158742f00ebc65e7ddde2cd49ba0dd65 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u158742f00ebc65e7ddde2cd49ba0dd65 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u158742f00ebc65e7ddde2cd49ba0dd65:hover .ctaButton { background-color: #34495E!important; } .u158742f00ebc65e7ddde2cd49ba0dd65 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u158742f00ebc65e7ddde2cd49ba0dd65 .u158742f00ebc65e7ddde2cd49ba0dd65-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u158742f00ebc65e7ddde2cd49ba0dd65:after { content: ""; display: block; clear: both; } READ: Brave New World And 1984 EssayEven the most observant of watchers or readers is likely to find no clues as to what the Inspector could have been, so Priestleyquot;s aim was to leave this matter a complete mystery. This tactic could have been to ensure that his viewers continued to think about the story and hence would also have to think about the issues of Socialism and this is something which he was desperate to do. Although nobody could ever know for sure what the Inspector was, there have been many theories. One is that he had travelled from the future to avenge Eva Smith. People may have thought this because the Inspector knew before it happened that the girl would drink disinfectant and kill herself. The Inspector does get justice for Eva in a way because he makes the family feel worse than any real Inspector could. The Inspector called himself quot;Goole,quot; which could be a pun on the word quot;ghoulquot; which is defined as quot;a person interested in morbid or disgusting things. quot; This could be considered true of the Inspector if he was indeed a person from another time who investigated different peoplesquot; deaths. In terms of Priestley conveying his message that we are quot;members of one bodyquot;, it is unimportant whether or not the Inspector was real nor if there was one girl or several girls. That is likely to be clear to those who watch the play as they will realise that the important issue is that the family and society has been told what could happen when they disregard the need to think of others, but some of the characters in the play forget what they have been taught because the Inspector was not real and they are not going to be involved in a public scandal. Because the Birling parents and Gerald end the play as oblivious to the needs of others as they began it, they are shown to be small-minded. It is only Sheila and Eric who learn from their experience and realise that him not being an Inspector changes nothing because the quot;girlquot;s still deadquot;. When Sheila says quot;he inspected us all rightquot; she shows maturity which is not reflected in her parents. I think the mystery surrounding the Inspector makes a big difference to the story because it gives it a distinguishing feature that would have been missing if this twist was not included. The play is written in a style whereby there are twists and revelations whenever the story gets comfortable for the watcher; Priestley wants there to be changes in the pace of the play and in the story so that the audiencequot;s concentration will not decline. This could happen because there are no changes to the setting of the play and there are not many characters or subplots. Priestley may have also included the twist because makes the tale more interesting and this would encourage more people to go and watch it. By leaving questions unanswered, Priestley is inviting his audience to think about the play. Because the Inspector was not real does not make any difference to the guilt that the characters and society as a whole should be feeling at the end of the play. People who watch the play should still learn a lesson from it. We expect all of the characters to admit to their faults and to learn from what the Inspector teaches them because we have been conditioned to look for the well-worn formula whereby bad characters convert to good characters because a third character has helped them to recognise their flaws. This formula is most recognisable in Charles Dickensquot; A Christmas Carol. Surprisingly, this is not the case in An Inspector Calls. After the Inspector is found to have been a fake, the Birling parents and Gerald remain unaffected by the nightquot;s events. Sheila points out that Birling doesnquot;t quot;seem to have learnt anything. quot; Once they realise that there will be quot;no scandalquot; They try to turn a blind eye to the problems that have been identified. They ignore Ericquot;s drinking problem and make little further mention of the fact that he stole a great deal of money from the family business. They ignore these problems because they are only interested in how they will look to other people. If nobody knows about their problems, they need not address them. This is proven when Birling says that there is a quot;difference between a lot of stuff like this coming out in private and a downright public scandal. quot; When Birling says to Sheila quot;youquot;d better ask Gerald for that ring you gave back to himquot;, he again shows that he is happy to forget what has happened because he is ignoring the fact that Gerald had still had an affair with another woman whilst he was in a strong relationship with Sheila. Mrs. Birling makes several comments to prove that she agrees with her husband, such as saying that once her children had slept off their tiredness quot;theyquot;ll be as amused as we are. quot; Gerald is just as bad as Mr. and Mrs. Birling because he says quot;Everythingquot;s all right nowquot; which proves that he believes that the Inspector not being real negates the fact that he has been unfaithful. Sheila proves herself intelligent throughout the play. She is quick to notice that the Inspector knows an awful lot about the family. We know that she notices his great knowledge because just after she is questioned about how she lost the girl her job at Milwards, she says: quot;I hate to think how much he knows that we donquot;t know yet. quot; She has changed her attitude about how to treat people and is disgusted that her parents have not done the same: quot;itquot;s you two who are being childish trying not to face the facts. quot; Eric behaves much the same as Sheila. He seems to have respect for her because he does not directly argue with his parents about the way they are acting but instead supports Sheila in what she says by saying quot;Sheilaquot;s right,quot; and quot;I agree with Sheila. quot; He and Sheila are both there to give us hope for the future; the younger generation have better attitudes and can improve society. As the Inspector said, children are quot;more impressionable. quot; The Inspector leaves the family and the audience feeling awkward because he uses a lot of emotive language such as nd he speaks with real passion. In this speech he, and therefore Priestley, try to make people understand just how serious problems can get when we do not realise that quot;We are responsible for each other. quot; This speech gives an opposite message to that which Birling gave whereby he said that quot;a man has to mind his own business and look after himself and his own. quot; It was at that point where the Inspector entered, as if to prove him wrong. In his speech, the Inspector makes reference to the forthcoming war with the idea that if people do not learn that quot;We are members of one body. then they will be taught in fire and blood and anguish. quot; This is a very powerful statement and it would seem that the Inspector is implying that the war was sent to punish people for not working together, and at the same time forcing them to do so. The war did break down barriers between classes and people had to all work for the country, not for personal gain, so what the Inspector spoke of was accurate. I think Priestley used the idea of war to convey his message because it was a major issue when the play was written and everyone would have suffered from it and would care greatly about it. The play finishes with a telephone call from the police saying that quot;A girl has just died. after swallowing some disinfectantquot; and a real Inspector will question the family. This is an unexpected twist. The fake Inspector was there to punish them on a moral level and to try and make them feel guilty enough to change their behaviour. This was accomplished with Eric and Sheila, but not with the others. The only thing that they would be affected by was a quot;public scandal,quot; and the real Inspector would ensure that that is what they would get. Without this twist, it would seem that the Birling parents and Gerald would escape unpunished. One must conclude that the Inspectorquot;s main purpose is to teach. In the context of the play, he told the characters what had happened to a particular girl because they had each been guilty of selfishness. In regards to the whole of society, he voiced Priestleyquot;s opinions that we cannot make any progress if we do not work together. In my opinion, those watching or reading the play today would not gain as much from the story in regards to the moral teachings because most have now accepted the advantages of Socialism over Capitalism and so do not have as much to learn on the arguments of this issue as the audiences of 1947. In regards to the question of what the Inspector actually was, I personally feel that there is not enough evidence given for even a strong, fact-supported theory to be produced to answer the question, let alone an infallible answer.

Chaucer and Boccaccio †English Literature Essay (100 Level Course)

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Company Comparison of Customer Satisfaction

Company Comparison of Customer Satisfaction CHAPTER FOUR RESEARCH FINDINGS: ANALYSIS AND INTERPRETATION 4.1 INTRODUCTION This chapter attempts to analyse questionnaire findings regarding customer satisfaction with the two land transport companies involved in the present study: a publicly-owned company (referred to as Company A) and a privately-owned company (referred to as Company B). Satisfaction rates of customers of both companies are also compared against each other in Chapter Five to illustrate which company provides more satisfactory services to its customers. Seventy questionnaires were distributed to the passengers of Company A and sixty to the passengers of Company B. Fifty questionnaires were completed by passengers of each company and returned to the researcher. This gives response rates of 71.4% and 83.3%, respectively. These return rates are acceptable response rates. Passengers who declined to participates either they claimed that they were not interested in the survey, whereas some other claimed they did not have the time to complete the questionnaire. 4.2 FACTORS MOTIVATING CUSTOMERS TO DEAL WITH THE COMPANY A Responses to the factors that have motivated the customers of this company are presented in Table 4.1 and illustrated in Figures 4.1 to 4.3. Factors motivating customers are divided into three groups: Reliability and Customer Service (RCS) factors (eight factors), Convenience and Accessibility (CA) factors (nine factors) and On-Board Services (OBS) (five factors). Responses to the eighteen statements are illustrated in Table 4.1. To facilitate data analysis, responses to the Strongly Agree and Agree groups were combined and presented in Figures 4.1 to 4.3 as SA/A. Similarly, for the Disagree and Strongly Disagree groups were combined as DA/SDA. The No View responses (NV) were left as it is. Table 4.1 indicates that between 4% and 20.0% of responding passengers declined to express their views. This indicates their indifference to the questionnaire items. Table 4.1. Reasons for choosing to travel with Company A Variables SA A NV DA SDA CA Convenient reservation and ticketing 76.0 16.0 8.0 0.0 0.0 CA Prompt and accurate reservation and ticketing 44.0 40.0 16.0 0.0 0.0 CA Good checking-in service 44.0 44.0 12.0 0.0 0.0 CA Frequent journey programme 40.0 40.0 20.0 0.0 0.0 CA Convenient journey schedule 36.0 48.0 12.0 4.0 0.0 CA Seat allocation 28.0 56.0 16.0 0.0 0.0 RCS Courtesy of employees 28.0 56.0 16.0 0.0 0.0 RCS Employees willingness to help passengers 36.0 48.0 16.0 0.0 0.0 RCS Employees knowledge to answer passengers questions 40.0 48.0 8.0 4.0 0.0 RCS Passengers are given personal attention 44.0 40.0 8.0 4.0 4.0 RCS Neat appearance of employees 40.0 44.0 16.0 0.0 0.0 RCS Safety of Driving 44.0 44.0 8.0 0.0 4.0 RCS Sincere interest in solving problems 36.0 44.0 16.0 4.0 0.0 RCS On-time performance 36.0 48.0 16.0 0.0 0.0 OBS Seat comfort 40.0 40.0 12.0 8.0 0.0 OBS Meal service 48.0 32.0 8.0 12.0 0.0 OBS On-Board entertainment services 40.0 44.0 4.0 4.0 8.0 OBS Up-to-date coach and on-board facility 40.0 44.0 4.0 4.0 8.0 CA = Convenience and Accessibility RCS = Reliability and Customer Service OBS = On-Board Services 4.2.1 SATISFACTION WITH CONVENIENCE AND ACCESSIBILITY FACTORS Passengers (thereafter referred to as respondents) were asked to express their agreement or disagreement with the six items relating to convenience and accessibility factors: Convenient reservation and ticketing (Item No. 1), Prompt and accurate reservation and ticketing (Item No. 2), Good checking-in service ((Item No. 3), Frequent journey programme (Item No. 4), Convenient journey schedule (Item No. 5), and Seat allocation (Item No. 6) (see Table 4.1, Figure 4.1). Patterns of their responses are analysed below. It is noted in Table 4.1 and Figure 4.1 that 92.0% of the respondents were satisfied (strongly agreed/agreed, SA/A) with the reservation and ticketing procedures undertaken by the company (Item No. 1). Only a small minority of respondents showed their indifference to this item, whereas none of them disagreed with it. The majority of the respondents (88.0%) were satisfied (SA/A) with check in service (Item No. 3) (Table 4.1, Figure 4.1), and a minority (12.0%) did not express their views, but none of the respondents were dissatisfied with this service. In terms of prompt and accurate reservation and ticketing (Item No. 2), convenient journey schedule (Item No. 5), and seat allocation (Item No. 6) (Table 4.1, Figure 4.1), 84.0% of the respondents were satisfied with these three items, and only 4.0% of the respondents were dissatisfied with convenient journey schedule (Item No. 5). 4.2.2 SATISFACTION WITH RELIABILITY AND CUSTOMER SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with eight items concerning reliability and customer service factors. The majority of respondents (88% of the sample) indicated that they were satisfied with employees knowledge to answer passengers questions (Item No. 9), and with safety of driving (Item No. 12). Only 4.0% of the respondents were dissatisfied with these services and 8.0% of them indicated their indifference. With regard to courtesy of employees (Item No. 7), employees willingness to help passengers (Item No. 8), passengers are given personal attention (Item No. 10), Neat appearance of employees (Item No. 11) and on-time performance (Item No. 14), the majority of respondents were satisfied (SA/A) with these items. However, between 8.0% and 16.0% of the respondents expressed their indifference to these items, and only 4.0% to 8.0% of them were dissatisfied with some of these items, as indicated in Table 4.1 and Figure 4.2. With regard to the item: sincere interest in solving problems (Item No. 13), 80.0% of the respondents were satisfied with it, and 16.0% of them expressed their indifference, whereas only 40.0% of them disagreed with it. 4.2.3 SATISFACTION WITH ON-BOARD SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with four items concerning on-board service factors. Table 4.2 and Figure 4.4 clearly show that 84.0% of the respondents were satisfied with on-board entertainment service (Item No. 17) and up-to-date coach and on-board facilities. However, 12.0% of them were dissatisfied and 4.0% expressed their indifference. Figure 4.3 also illustrates that 80.0% of the respondents were satisfied with the seat comfort (Item No. 15) and meal service (Item No. 16). However, 8.0% and 12.0% of the respondents were dissatisfied with Items No. 14 and 15, respectively, and 12.0% and 8.0% of them expressed their indifference with these two items, respectively. It can be noted that more respondents were dissatisfied with these four services than with the other items in other two dimensions. 4.3 FACTORS MOTIVATING CUSTOMERS TO DEAL WITH THE COMPANY B Responses to the factors that have motivated the customers of this company are presented in Table 4.21 and illustrated in Figures 4.4 to 4.4. Table 4.1 indicates that between 20% and 40.0% of the responding passengers declined to express their views. This indicates their indifference to the questionnaire items. 4.2.1 SATISFACTION WITH CONVENIENCE AND ACCESSIBILITY FACTORS Data presented in Table 4.2 and illustrated in Figure 4.4 show that 76.0% of the respondents were satisfied (strongly agreed/agreed, SA/A) with the reservation and ticketing procedures undertaken by the company (Item No. 1). However, the remaining 24.0% of the respondents expressed their indifference to this item, whereas none of them disagreed with it. Around two-thirds of the respondents (68.0%) were satisfied (SA/A) with prompt and accurate reservation and ticketing, whereas the remaining 32.0% of the respondents did not express their views, and none of the respondents were dissatisfied with this service (Table 4.2, Figure 4.4). With regard to the remaining four items (good checking-in service, Item No. 3; Frequent journey programme, Item No. 4; Convenient journey schedule, Item No. 5; seat allocation, Item No. 6), 60.0% of the respondents were satisfied with these services. The remaining 40.0% of the respondents either expressed their indifference to these items, or were dissatisfied with them (Table 4.2, Figure 4.4). Table 4.2. Reasons for choosing to travel with Company A Variables SA A NV DA SDA CA Convenient reservation and ticketing 36.0 40.0 24.0 0.0 0.0 CA Prompt and accurate reservation and ticketing 28.0 40.0 32.0 0.0 0.0 CA Good checking-in service 20.0 40.0 40.0 0.0 0.0 CA Frequent journey programme 16.0 44.0 32.0 8.0 0.0 CA Convenient journey schedule 20.0 40.0 32.0 4.0 4.0 CA Seat allocation 24.0 36.0 28.0 4.0 8.0 RCS Courtesy of employees 16.0 46.0 30.0 4.0 4.0 RCS Employees willingness to help passengers 20.0 42.0 26.0 8.0 4.0 RCS Employees knowledge to answer passengers questions 16.0 42.0 32.0 4.0 6.0 RCS Passengers are given personal attention 18.0 34.0 38.0 6.0 4.0 RCS Neat appearance of employees 20.0 44.0 20.0 8.0 8.0 RCS Safety of Driving 10.0 42.0 24.0 12.0 12.0 RCS Sincere interest in solving problems 12.0 40.0 32.0 12.0 4.0 RCS On-time performance 16.0 30.0 36.0 12.0 8.0 OBS Seat comfort 20.0 28.0 32.0 16.0 4.0 OBS Meal service 16.0 12.0 40.0 20.0 12.0 OBS On-Board entertainment services 12.0 24.0 44.0 12.0 8.0 OBS Up-to-date coach and on-board facility 16.0 44.0 24.0 4.0 12.0 CA = Convenience and Accessibility RCS = Reliability and Customer Service OBS = On-Board Services 4.3.2 SATISFACTION WITH RELIABILITY AND CUSTOMER SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with eight items concerning reliability and customer service factors. About two-thirds of the respondents (64.0% of the sample) indicated that they were satisfied with employees neat appearance (Item No. 11) (Table 4.2, Figure 4.5). One-fifth (20.0%) and 16.0% of the respondents expressed their indifference or dissatisfaction with this item. Most respondents (62.0% of the sample) were satisfied with the courtesy of the employees and employees willingness to help passengers. However, many of them either expressed their indifference, or were dissatisfied with these services. Less than three-fifths (58.0%) of the were satisfied with employees knowledge to answer passengers questions (Item No. 9), and 32.0% of them expressed their indifference and 10.0% of them were dissatisfied. Around half of the respondents (52.0% of the sample) were satisfied with passengers are given personal attention (item no. 10), safety of driving (item no. 13), and sincere interest in solving problems (item no. 14). The remaining half either expressed their indifference or, to a lesser extent, was dissatisfied with these items. However, only 46.0% of the respondents were satisfied with on time performance (Item No. 14), and the remaining 54.0% of them either expressed their indifference or were dissatisfied with this item. 4.3.3 SATISFACTION WITH ON-BOARD SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with the four items relating to onboard service factors (Item No. 18) (Table 4.2, Figure 4.6). Figure 4.6 indicated that about two-thirds of the respondents (68.0% of the respondents) were satisfied with up-to-date coaches and on-board facilities, whereas the remaining respondents either did not express their views (16.0% of the sample) or were dissatisfied with this item. Data presented in Table 4.2 and Figure 4.6 clearly indicate that less than half of the respondents were satisfied with seat comfort (Item No. 15) (48.0%), meal service (Item No. 16) (38.0%), and on-board entertainment services (item No. 17) (44.0%). The remaining respondents (62.0% to 52.0% of the sample) either did not express their view or were dissatisfied with these items. On the whole, it can be said that more respondents either showed their indifference to these three items (30.0% to 36.0% of the sample) or were dissatisfied with them (20.0% to 32.0% of the sample). 4.3 DEMOGRAPHIC CHARACTERISTICS OF RESPONDENTS The demographic characteristics of the respondents from both companies, Company A, and Company B are analysed and compared in this section. Figure 4.7 clearly demonstrates that the majority of respondents of both companies (88.0%) were young between 21 and 50 year old. This is not surprising given that these ages represent people who are more active and more mobile than in other age groups. Forty-six respondents (92.0% of the sample) of Company A were Libyan nationals and the remaining four (8.0% of the sample) were Arab nationals. As for Company B, all fifty passengers were Libyan nationals. In terms of gender, thirty (60.0% of the sample) of Company A respondents were males, and the remaining twenty (40.0% of the sample) were females. As for Company B, twenty-six respondents (52.0% of the sample) were males and the remaining twenty-four (48.0% of the sample) were females. It can be argued that females represented a high proportion of the total number of respondents. As regards their income, Figure 4.8 clearly demonstrates that the majority of respondents of Company A (72.0% of the sample) and Company B (88.0% of the sample) were on the high salary scale of between Libyan Dinars (LD) 201 and over LD350. People with these high salaries, in the Libyan context, are those who can afford to travel more than lower paid people. With regard to their occupation, the majority of respondents of both companies were managers, employees of a company, or government employees (Figure 4.9). Respondents referring to themselves as professional or students were not represented in Company B sample. Most Company A respondents (60.0% of the sample) have been working for periods of 3 to more than 6 years, and 64.0% of Company B respondents were also working for that period of time. The remaining respondents have been working from less than one year to three years. As for their qualifications, Figure 4.10 indicates that the majority of respondents were highly qualified educationally. Most of the respondents of both companies held Diplomas and Bachelors Degrees. In the following chapter, the rate of satisfaction with the eighteen questionnaire items indicated by the respondents of Company A and Company B will be compared and contrasted against each other. Research conclusions will be drawn out and recommendations for both companies and for future research are also outlined in the following chapter.

The Canterbury Essay -- Canterbury Tales Literature Essays

The Canterbury The Canterbury Tales begins with the introduction of each of the pilgrims making their journey to Canterbury to the shrine of Thomas a Becket. These pilgrims include a Knight, his son the Squire, the Knight's Yeoman, a Prioress, a Second Nun, a Monk, a Friar, a Merchant, a Clerk, a Man of Law, a Franklin, a Weaver, a Dyer, a Carpenter, a Tapestry-Maker, a Haberdasher, a Cook, a Shipman, a Physician, a Parson, a Miller, a Manciple, a Reeve, a Summoner, a Pardoner, the Wife of Bath, and Chaucer himself. These travelers, who stop at the Tabard Inn, decide to tell stories to pass their time on the way to Canterbury. The Host of the Tabard Inn sets the rules for the tales. Each of the pilgrims will tell two stories on the way to Canterbury, and two stories on the return trip. The Host will decide the best of the tales. They decide to draw lots to see who will tell the first tale, and the Knight receives the honor. The Knight's Tale is a tale about two knights, Arcite and Palamon, who are captured in battle and imprisoned in Athens under the order of King Theseus. While imprisoned in a tower, both see Emelye, the sister of Queen Hippolyta, and fall instantly in love with her. Both knights eventually leave prison separately: a friend of Arcite begs Theseus to release him, while Palamon later escapes. Arcite returns to the Athenian court disguised as a servant, and when Palamon escapes he suddenly finds Arcite. They fight over Emelye, but their fight is stopped when Theseus finds them. Theseus sets the rules for a duel between the two knights for Emelye's affection, and each raise an army for a battle a year from that date. Before the battle, Arcite prays to Mars for victory in battle, Emelye prays to Diana that ... ...ld speak the language of humans and could sing beautiful. When the white crow learns that Phoebus' wife was unfaithful, Phoebus plucks him and curses the crow. According to the Manciple, this explains why crows are black and can only sing in an unpleasant tone. The Parson tells the final tale. The Parson's Tale is not a narrative tale at all, however, but rather an extended sermon on the nature of sin and the three parts necessary for forgiveness: contrition, confession, and satisfaction. The tale gives examples of the seven deadly sins and explains them, and also details what is necessary for redemption. Chaucer ends the tales with a retraction, asking those who were offended by the tales to blame his rough manner and lack of education, for his intentions were not immoral, while asking those who found something redeemable in the tales to give credit to Christ.

Exercise Plan for Football Players Essay

Football, being a very energetic sport, means the players should stay fit and healthy. To do this they have a specific exercise plan, this will ensure that the players will not get tired throughout the ninety minute game. In this assignment I am going to devise a possible exercise and fitness plan for this sport. In it I will include, gentle exercise, low level stretch, curl ups for abdominal muscles and mobilising exercises for shoulders and hips. I will include plans for exercises with and without the use of weights. I will add an exercise regime table. I will then evaluate my work. At first the players will have to do a Gentle exercise to warm up. This will help to try and prevent any injuries that may occur, whilst completing the rest of the exercise plan. At first the players will have to stretch their muscles, starting from the top of their bodies. Head and Neck Rotation. * Begin by tilting head back slightly. * Draw chin forwards and level the head. * Keeping head level, return to upright. * Tilt chin forwards, towards the chest. * Ease head backwards, leaving chin downwards * Finish by slowly raising the chin and head back to the upright position. The deep stretch – Stand upright with feet hip width apart. Lock fingers together behind back. Gently ease the elbows up and away from the body, until the stretch is felt. Hold this for 20 to 30 seconds. Press-ups – Start with your hands flat on the floor, underneath shoulders. Support body on toes, keeping legs straight. Pull in stomach; bend elbows out 90 and lower chest towards the floor. Inhaling at the same time. Press back up to the starting position whilst exhaling. Keep head level. Do not lift it too high as this places a strain on the neck and can result in injury. Repeat this for 2 sets of 10. Latissimus Dorsi Stretch – Stand with feet hip width apart pulling in the abdomen muscles. Hold one arm straight over the head, lean sideways from the hip joint, ensuring you keep the hips level. Extend arm until a stretch is felt. Hold for 10 to 20 seconds breathing easily throughout. Repeat this stretch on the other side. Repeat for 2 sets of 10 on each side. Triceps Stretch – With abdominal contracted and back straight, place the fingers of one hand in between the shoulder blades. Support this arm by placing the other hand on the elbow. Apply gentle pressure by pushing the elbow down the spine with the supporting hand. Feel the stretch in the back of the arm. Breathe evenly throughout. Hold this for 10 to 20 seconds. Repeat on the other side. Basic Crunch – Lie on back with knees up. Feet hip width apart, abdominal sucked in and hands at side of head (Not at Back of head). Exhale, squeeze up raising shoulders a little way off the ground. Hold for a moment then slowly ease down inhaling. For a more advanced stretch, lift legs off the floor whilst raising shoulders. Repeat this for 2 sets of 10. Oblique curl – Lie flat on back with knees up, feet hip width apart, keep right shoulder and lower back pressed tightly into the floor. Whilst exhaling contract the abdominal and with left arm reach over to the right knee, until a stretch is felt, in the midsection whilst lifting the left shoulder slightly off the floor. Hold for a moment, then whilst inhaling lower back to floor. For a more advances stretch raise feet off floor and reach for toes. Repeat this for 2 sets of 10. Calf Stretch – Standing with feet facing forwards, hip width apart, take a step forward with the right leg, keeping the knee slightly bent. Press the heel of right leg into the floor until the stretch is felt in the rear calf muscle of this leg. Hold this for 20 to 30 seconds, keeping weight centred over the hips, step backwards with the right leg to return to start position. Repeat using the other leg. Squats (Quads, Hamstrings and Gluteals.) – Stand with abdominal contracted and feet hip width apart, arms should be stretched in front. Bend at knees lowering the body and inhaling while doing so. Thighs should remain parallel to the floor and head should be kept in line with the spine. Do not lean too far forward as this places stress on the lower back and makes the exercise less effective. Hold momentarily at the bottom position then whilst exhaling return to the starting position. Repeat this 10 times. This completes the warm up exercise. For the aerobic workout, the players should jog for a minimum of thirty minutes. In this jog they should include side stepping and also skipping. After thirty minutes the pace should be reduced to a brisk walk, this should be done for five minutes. Following the brisk walk, the pace should again be reduced to a relaxed walk; this should also be done for five minutes. When the players have completed their aerobic work out a warm down should take place. In the warm down, some stretches that were used in the warm up, should be used again. Warming down is very important. If warming down does not take place, it will make the muscles feel sore and tender. It could also lead to injury. When using weight machines for exercise, you must always check that it is on the correct weight for you. Flat Dumbbell Press (Chest) – This exercise can be performed on a flat of inclined bench, keep abdominal contracted and lower back flat onto the bench, take a 5kg dumbbell in each hand and hold tem in a 90 angle to your body. Lift the dumbbells in an arc above the chest until they almost touch. Return to start position. Repeat this 10 times. Seated Row (Back) – Take an elastic band and sit on the floor with legs extended in front. Make sure back is straight and abdominal are contracted. Pull elastic with arms until there Is a slight tension in the band. Squeeze elbows slowly backwards increasing the tension in the band. Exhale as you do this. Return to start position, inhaling while doing so. Lateral Pull down (Back) – Before starting this exercise; check the weights are at 5kgs and adjust the seat level. Sit with feet flat on the floor. Abdominal contracted and back straight. Lower body is stabilised by the leg pad which rests on your thighs. Use a wide over hand grip, pull down bar, to level with upper chest, exhaling. Squeeze back muscles at bottom position. Slowly return bar to the starting position, inhaling while doing so. Repeat this 10 to 20 times. Timing: 4 seconds up. 4 seconds down. Biceps Curl – Take a 3kg Dumbbell, in your right hand, stand with feet, hip width apart and abdominal contracted. Straighten arm holding the dumbbell towards the floor. Squeeze the dumbbell upwards until level with the shoulder, exhaling while doing so. Momentarily squeeze your bicep at top position. In a slow controlled movement lower the arm to starting position. Repeat this 10 times and then swap arms. Leg Press – Again check weights are at 5kgs and adjust the seat. Start with the hips and knees at 90 to your trunk with your feet flat on the foot support. Keep lower back and head in contact with the back support and grip the bars. Push your lower body up and away from the foot support slowly breathing out, make sure feet stay flat on the floor support and a stretch should be felt in the whole of the upper leg. Hold this momentarily in the top position before slowly returning to start position, inhaling as you do so. Repeat this 20 times. This completes the warm up exercise for the exercises using weights. For this aerobic Exercise, the players should spend 15 minutes jogging of Hill walking on a treadmill followed by 15 minutes on a cross trainer. After this they should then spend 10 minutes on a rowing machine, gently rowing to ease the pace. When the players have finished their aerobic workout, a warm down should take place. Again in this warm down some stretches from the warm up will be used, this will help prevent muscle soreness or any injuries.

American Revolution Essays - British East India Company, Tea Act

American Revolution Essays - British East India Company, Tea Act American Revolution In this Essay I will point out the different causes that led up to the American Revolution. The main three reasons are Political, Economic and Social Causes. In my opinion of the American Revolution the Political reason was the most important, because for the most part the colonists did not agree that the Parliament had the right to make laws for American colonists and to tax them when the colonists had no elected representatives in the Parliament. The Economic causes of the Revolution are second most important. In the eyes of Great Britain the American colonists? primary job was to build a favorable balance of trade. With a favorable balance of trade a nation could be self-sufficient, become wealthy and build a powerful army and navy. However the British laws were to hard on the American colonists. The Sugar Act of 1764, placed taxes on molasses, sugar and other products imported from places outside the British empire. Most of the colonists openly broken the law by smuggling, Since no one obeyed the laws the British cut the tax to a sixth of what it was. later on the British tried to enforce the Sugar Act by inspecting ships and searching homes for smuggled goods. Even thought Britain cut the taxes on molasses, the Sugar Act still cut into the business of colonial merchants and shipowners, and rum distillers. Other events such as the Stamp Act, and the Tea Act were the beginning signs of the revolution, The Tea ! Act levied a tax on the tea imported from the East India Company. The colonists got mad and destroyed 342 chests of tea. The Political causes of the Revolution were the proclamation of 1763 which were plans to reduce conflicts with the colonists and the Indians. It stated that no one was permitted to cross the mountains without the consent of British officials. American fur traders who wanted to settle the western lands resented the Proclamation. The other cause of the Revolution was the Boston Massacre. Which took place on March 5, 1770. A large crowd gathered in Boston around soldiers of the 29th British Regiment, the crowd yelled insults and threw snowballs, matters got out of hand and as the mob got closer someone gave an order to fire. Three civilians were killed and two badly wounded. As the news spread Boston civilians got angered and demanded that all British troops we withdrawn from the city. I think that all these events had an equally important roll in the American Revolution, especially the so called Boston Massacre. It gave the most obvious reason for the American Revolution. The British soldiers and the policies were harmful to the development of the new nation.

Sir Winston Churchill essays

Sir Winston Churchill essays Churchill, Sir Winston Leonard Spencer, British politician and prime minister of the united kingdom, widely regarded as the greatest British leader of the 20th century. Churchill is celebrated for his leadership during WW2 . His courage, decisiveness, political experience, and vitality gave him what it took to lead his country through one of the most desperate struggles of British history. Winstons public life extended from the reign of queen Victoria to the cold war. During his long political career , Churchill held every office possible except for foreign minister .Churchill was also known for the many books he published about British politics and history. his command for the English language not only made him a great orator but also earned him a noble prize for literature in 1953. Winston Churchill was born at Blenheim palace, which was his familys ancestral seat in Oxfordshire , on November 30, 1874. He was the oldest son of his father, Lord Henry Randolf Henry Spencer Churchill, who was a British statesman who became a leader of the house of commons. Because of his familys status Churchill attended school at Harrow school, where he studied the classics. In school he was known for his good memory, but also his stubbornness .Since he was a chile Churchill was fascinated with soldiers and warfare, he often played with a set of lead soldiers in his family nursery, and after harrow he graduated from the royal military college with honors. Early in 1895 his father died, Churchill who was only 20 years old was commissioned as a second lieutenant in the 4th queens own hussars, a regiment of the British army . Churchills first military assignment was to go to Cuba for a British newspaper to follow a rebellion. On his 21st birthday he was in the Cuban jungle and came under fire for the first time, escaping without injury. Churchill continued to serve in th ...

The Practice of Sustainability in the Big Cities of Europe Research Paper

The Practice of Sustainability in the Big Cities of Europe - Research Paper Example The idea of sustainable transport means that transport ought to be environmentally friendly. The transport system must have a minimal negative impact on the environment. This is with the aim of preserving the ecological system and further to promote good health within the country. The idea of having a well sustainable transport system is to protect the ecosystem and also to have a positive contribution to the ecological system (Beatley 9). There are a variety of means of transport in European countries like the air, road, rail, water, and intermodal among others. The transport system is in a variety of sectors like the passenger's freight. The transport means are found in the urban areas, the regional, rural and also in long-distance destinations (Beatley 32). The multimodal form of the transport system is essential because it helps in the strengthening of the country’s local economy and also in decreasing the ecological impacts. The chief aim of the multimodal transportation system is to enable movement of citizens from one destination to the other instead of moving the automobile from one point to the other. This is possible through designing multiple transport system, automobiles, public lanes, sidewalks, and bicycle lanes. Furthermore, the public means of transport like commuter rail, bus, high-speed rails, and streetcars will be used to serve the needs of the people around the city and regions around (Beatley 47). The development of multimodal transport has enabled European countries to develop in the economic sector.

Micro Economic Assignment Example | Topics and Well Written Essays - 1500 words

Micro Economic - Assignment Example A shift in the budget line along the bundle A is shown in the figure. The shift in budget line is parallel that indicates the fact that with a decrease in price of good X, the consumers’ real income increases. Furthermore, this implies that the consumer can now afford more goods and services as compared to the previous condition. Therefore, the parallel shift of the budget line and income effect shifts the consumer to a higher utility level. The movement from A to point B that depicts the effect of fall in price of good X. In case of normal goods, the consumption increases with the rise in income. On the other hand, in case of inferior goods, consumption falls with the rise in income (Arnold 261-265). 2) The change in price represents change in consumption pattern. A consumer is in a better position when consumption is located on a higher indifference curve, which indicates to a consumer’s response to the change in price of goods with respect to its nature. To be noted in this context, price effect is positive in case of normal goods. As positive income change causing shift in the budget line refers to its movement to a higher utility curve, the upward movement indicates that the consumer can purchase larger quantity of goods with same amount (Arnold 261-265). The change in consumption pattern is depicted as a shift in the budget line to a higher position as shown the figure-2 below. 3) Income effect is primarily considered as the result of the change in income earned by an individual. The effect can be positive as well as negative with respect to the type of goods. In case of normal goods, the income effect is positive but for inferior goods, it is negative. With the increase in income earned, preference for inferior goods decreases among consumers and so, the consumers become more likely to purchase substitutes. It is in this context that the shift in consumer preferences gives more satisfaction to the consumers as can be observed with reference to

Report on Corporate Social Responsibility Research Paper

Report on Corporate Social Responsibility - Research Paper Example In the case of larger organizations like corporations, it also means providing adequate returns to a large number of shareholders. But as businesses grew (due to aspects like better infrastructure), and the more modern concepts like globalization and free trade, profit alone ceased to be the sole criteria due to the impact of business organizations on other stakeholders. There was a growing demand that business organizations should be more responsible to both its direct and indirect stakeholders. It was out of this need that the concept of corporate social responsibility or CSR was born. This paper reviews the concept of CSR and its various aspects and parameters. It will then move on to apply the theory to a practical context though analysis of the CSR policies of Bombardier Inc, one of the most respected multinational corporations with its headquarters in Montreal, Canada. Corporate social responsibility: The term ‘responsibility’ indicates that organizations should lo ok beyond laws and statutes in their quest for profitability (Esposito, 189). According to the author, the concept of CSR has its modern origin in a publication by Howard Bowen in 1953 which specifically state that organizations have a larger obligation to the society at large that should take into consideration its objectives and values. In other words, the management of business organizations now needs to look at balancing profitability and sustainability through this important concept called CSR. The World Business Council for Sustainable Development provides a broad definition of the concept – â€Å"the continuing commitment of business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large† (Mullerat, 15). A review of literature shows that there is no proper or specific definition as to what constitutes CSR. But the generally accepted principles that are taken into consideration is given in the next section. Components of CSR: The above definition indicates three aspects namely profitability, ethics and social obligations. Esposito, referring to works by Sethi and Carroll provides the following components which provide an overall view the concept of CSR. The first and the most important one is the economic responsibility to shareholders and other direct stakeholders like employees, creditors, and tax obligations. The second related responsibility is to ensure that all legal and statutory regulations are complied with. The third tier is to ensure that the business is done in an ethical manner that does not harm the environment and the society at large. The final stage of CSR is philanthropic in nature whereby organizations can go beyond their call of duty and engage in helping impoverished sections of the society. This could include charitable activities, helping to protect the environment, etc. So, CSR can includ e a broad range of parameters which is primarily dependent on the long term policy of the management of an organization. The above observation is in tune with the observation of CSR by the ‘Industry Canada’ website publication which states that â€Å"Corporate social responsibility is about the integration of social, environmental, and economic considerations into the

The Future of the Middle East Essay Example for Free

The Future of the Middle East Essay The repercussions in the wider Middle East should have spurred more emphasis on the other nations. When the United States decided to invade Iraq in 2003, the whole of the Middle East underwent numerous changes. Some of the more secured regimes were actually discredited with quite important examples of the inability of these countries in their abilities to cope with the crisis. The entire region was thrown into an atmosphere of anti-Americanism. Robin Wright’s â€Å"Dreams and Shadows† captures the future of the Middle East, veering away from the more controversial war in Iraq and its consequences. It is able to describe the struggles of the people in Iran including other countries such as Morocco. She airs what others are not able to say, giving her an edge as she naturally has an access to the inner chambers of the experiences and journeys, with her journalistic experience to her credit. Vicariously, readers were able to glean her many experiences such as when she was present when the ruins of the United States Embassy in Beirut stood before her, knowing that there were 60 Americans who had been killed then by a suicide bomber. She ponders that at that time, she felt that the Islamic fundamentalists had the upper hand and who dominated the future of the region. Today, she speaks her heart all too willingly as she says that Islamic extremism is no longer the most important, interesting and dominant force in the Middle East. This book speaks of the different stories that relate to the brave reformers in terms of their human rights. She knows that there is a culture of change that is represented by the different upright persons who cause a change in the system. Those who have tried to achieve some changes are, sadly, just the religious movements such as the Hamas in Gaza and the Hezbollah in Lebanon. The recent events have convinced leaders that these suicide bombers are part of the dangerous trend of events. The author examines the reasons why the moderate reformers have been unsuccessful in the way they have acted in the Middle East. Wright gives a tug to the heart in her book as she narrates the heroes and heroines who publicly denounce inhumanity. She suggests how these autocratic regimes in the Middle East have been quite corrupt in the way they have run their governments. She looks at the different ethical dilemmas that arise at all levels. Individuals are often faced with ethical questions. More often than not, the answers to these questions are difficult because it involves weighing of values. Conflicting values in a given situation are not capable of compromise. One has to choose one over another. Sometimes, the ethically correct course of action is clear, and hopefully individuals act accordingly. But the answers are often not simple. The availability of weapons of mass destructions from rogue states is an alarming reality today, which maybe used against countries that adopt democracy as a way of life. This makes terrorism not only a threat to democracy, but also to the stability of the world as a whole, and most importantly, the preservation of human race. After the bombings, the border restrictions and protections in different nations were questioned. How did it come to be that the suspected hijackers managed to obtain visas easily and to use them freely? Thus, the U. S. –Mexico border was rigorously restricted but, quite confusingly, fewer restrictions were placed upon European, Asian and Middle-Eastern countries, resulting in hundreds of non-immigrants passing through the country where the government had no actual control. They were allowed to engage in activities in violation of their visas. Over and above that, a major aspect seriously affected by the actions taken by the government against terrorism was the civil liberty. What is to be noted is the different target areas that need to be address. She sees the potential for a meeting of the minds between the Hamas and the Fatah so that there will be democracy in Palestine. After the 9/11 bombings, the nation was swept with investigations and questionings. Many, mostly from the Middle-East communities were arrested and detained. There were people who were secretly indicted just because of several false statements in their Social Security card application; statements they made because they needed to work. A great number of the detained suspects of the 9/11 bombings, including the suspected terrorist group members and supporters of terrorist groups, cannot be charged with any crimes because of lack of evidence or the prosecutors could not really indict them with anything based on the 1996 Anti-Terrorism and Effective Death Penalty Act. Still, they were â€Å"jailed for â€Å"questioning† or as material witness, detained on â€Å"immigration holds. † Because they have not been charged with any crimes, the victims of the Government’s post-September 11 nation-wide dragnet have few constitutional protections, and for the most part are unable to defend themselves because there are no known charges to defend against. The Government refused to release the names of the detained, the reasons for the arrests and where they were being detained. It was obvious the detainees had no access to representation. A new rule was issued by the Department of Justice giving INS the power to decide whether to release the immigrant detained on a reasonable bail or not. The stay of release was affected until the Attorney General reviews the case and determines appropriate action, which could happen in months, even years Indeed, Wright brings to question the array of ideas that make the region possess a rich past. What is to be noted is the different target areas that need to be address. She sees the potential for a meeting of the minds between the Hamas and the Fatah so that there will be democracy in Palestine. REFERENCES The New York Times. Retrieved Jan. 20, 2009 at: http://www. nytimes. com/2008/03/02/books/review/Cockburn-t. html? _r=1 Wright, Robin. Dreams and Shadows: The Future of the Middle East. Penguin Press HC, The (February 26, 2008)